Shipping & Processing Time
All orders through our website are processed, packaged and shipped the following business day. Orders will be sent out the same business day if made before 9:00 AM PST. Please note, receiving a purchase order via email indicating the items selected does not guarantee all items will be in stock. We will notify you via email once your package has been processed.
Tracking information will be provided on all orders and will be sent directly to your email once shipped. Remote areas and PO boxes are subject to charges that will be notified at checkout.
Estimated Shipping Times (UPS, from North Vancouver, BC)
British Columbia
Lower Mainland / Vancouver Island: 1–2 business days
Interior & Northern BC: 2–4 business days
Alberta
Calgary & Edmonton: 2–3 business days
Rural Alberta: 3–5 business days
Saskatchewan & Manitoba
Major cities (Saskatoon, Regina, Winnipeg): 3–5 business days
Rural areas: 4–6 business days
Ontario & Quebec
Major cities (Toronto, Ottawa, Montreal, Quebec City): 4–6 business days
Rural areas: 5–7 business days
Atlantic Canada (NB, NS, PEI, NL)
6–9 business days
United States
West Coast (Washington, Oregon, California): 3–5 business days
Midwest & East Coast: 5–8 business days
International Orders
We now ship worldwide! Simply fill in your shipping address during checkout and we will take care of the rest. Please contact us here if you have any questions.
Europe: 7–12 business days
Asia-Pacific: 7–14 business days
Rest of World: 10–15 business days
Return Policy
Coffee: We will gladly accept any returns as long as the coffee is sealed, and the purchaser pays the return shipping. Should any issues arise, please contact us at 1-888-294-1111 within 5 business days of receiving your order.
Merchandise & Equipment: We will gladly accept any returns as long as the product is unused and the purchaser pays return postage. Should any issues arise, please contact us at 1-888-294-1111 within 2 weeks of receiving your order. Our customer’s satisfaction is our number one priority.
